Terms of sale
Last updated: 28 October 2026
1. Purpose
These Terms of Sale govern sales made on the Maison Tavelle website between COMMERCE DE GROS OCEAN INDIEN (CDGOI.SARL), trading as Maison Tavelle, and any person buying on the site. They cover products, orders, prices, payment, delivery, the right to cancel, returns, refunds and legal guarantees. Please read them before ordering.
2. Seller
- Company name: COMMERCE DE GROS OCEAN INDIEN
- Trading name: Maison Tavelle
- Legal form: Société à responsabilité limitée (SARL)
- SIREN: 944 235 886 – SIRET: 944 235 886 00016
- EU VAT number: FR83 944 235 886
- Registered office: La Découverte, 18 rue de la Liberté, 97438 Sainte-Marie, France
- Email: sap@maisontavelle.com – Phone: +33 6 34 95 99 01
- Website: https://www.maisontavelle.com
3. Products
Maison Tavelle sells the furniture and home products shown on its website. The main characteristics of each product are given on its product page; please read them before ordering. We aim to make descriptions, photos, prices and availability as accurate as possible. Products must be used as intended and in line with the manufacturer's instructions and safety information.
4. Availability
Products are offered while stocks last. If a product becomes unavailable after your order is confirmed, we tell you as soon as possible. If the order cannot be fulfilled, you are refunded in line with the law.
5. Prices
- France: prices are in euros (€) and include French VAT.
- United Kingdom: prices are in pounds sterling (£) and include UK VAT. For orders of £135 or less, UK VAT is charged at checkout and nothing more is due on delivery. For orders above £135, import VAT and any customs duty are collected on import under UK rules; where this applies, you are told at checkout.
The total amount, including products and delivery, is shown before you confirm your order. No charge that was not shown to you before you confirmed your order can be added afterwards.
6. Ordering
To order, add the products you want to your basket and follow the checkout steps. Before paying, you can check your order, the total price and your details, and correct any mistakes. You receive an order confirmation by email. You are responsible for the accuracy of the information you give, in particular your delivery address. We may refuse or cancel an order where the law allows, for example in case of proven fraud or a refused payment.
7. Payment
The payment methods accepted are those shown at checkout. Payment data is handled by secure payment providers. If a payment is refused, the order is handled as stated on the site and in line with the law.
8. Delivery
We deliver to mainland France (free standard delivery, 3–7 working days) and to the United Kingdom (£29.99, 6–12 working days). Details are in our Shipping Policy. Tracking information is sent after dispatch when available. Estimated delivery times do not limit your statutory rights if delivery is late or does not happen.
9. Receiving your order
When your order arrives, please check the parcel and products. If a product is damaged, incorrect or has a problem, contact us at sap@maisontavelle.com or on +33 6 34 95 99 01, if possible with your order number and photos. This helps us deal with your request, but it is not a condition for using your legal guarantees.
10. Right to cancel
You have 14 days from the day you receive your goods to cancel your order without giving a reason. This is the right of withdrawal under the French Consumer Code for customers in France, and the right to cancel under the UK Consumer Contracts Regulations 2013 for customers in the United Kingdom.
To cancel, tell us clearly before the period ends, for example by email to sap@maisontavelle.com. You may use the model cancellation form below, but you do not have to. You must then return the goods within 14 days of telling us. The direct cost of returning the goods is paid by you. Full instructions are in our Refund Policy.
Model cancellation form: "To COMMERCE DE GROS OCEAN INDIEN (Maison Tavelle), sap@maisontavelle.com – I hereby give notice that I cancel my contract for the sale of the following goods: [product], ordered on [date] / received on [date], order number [number]. Name: [ ]. Address: [ ]. Date: [ ]."
11. Returns
Returns are handled in line with the law and our Refund Policy. Returns are sent by post to our warehouse in Verneuil-en-Halatte, France. Returns of faulty or non-conforming products are handled under the legal guarantees, and we pay the return cost in that case.
12. Refunds
When you cancel, we refund you within 14 days of receiving the goods back or proof that you sent them, whichever is earlier. The refund includes the standard delivery cost and is made to the payment method used for the order, unless you expressly agree otherwise.
13. Legal guarantees
Legal guarantees are separate from the right to cancel.
- France: the legal guarantee of conformity (Consumer Code) and the guarantee against hidden defects (Civil Code).
- United Kingdom: your rights under the Consumer Rights Act 2015. Goods must be of satisfactory quality, fit for purpose and as described. You can reject faulty goods for a full refund within 30 days, and you are entitled to a repair or replacement after that.
For any request about a faulty or non-conforming product, contact sap@maisontavelle.com or +33 6 34 95 99 01.
14. Cancelling before dispatch
If your order has not yet been prepared or dispatched, you can contact us to ask for it to be cancelled. Once it has been dispatched, your right to cancel still applies.
15. Liability
We are responsible for performing our contractual obligations as provided by law. We are not liable for incorrect use of products or failure to follow the manufacturer's instructions, within the limits allowed by law. Nothing in these terms excludes or limits a mandatory consumer right.
16. Personal data
Personal data needed for orders, delivery, payment and customer service is processed as described in our Privacy Policy.
17. Intellectual property
The original content of the site is protected by intellectual property law. Trade marks, logos and content belonging to manufacturers or third parties remain their owners' property.
18. Customer service and complaints
For any question about an order, a product, a delivery, a return or a refund, contact our customer service with your order number and a description of the issue. We aim to reply within a reasonable time.
19. Consumer mediation
If a prior written complaint to sap@maisontavelle.com has not solved a dispute, consumers may, where the legal conditions are met, refer it free of charge to our consumer mediator: Centre de la Médiation de la Consommation de Conciliateurs de Justice (CM2C), 49 Rue de Ponthieu, 75008 Paris, France – cm2c.net. Using mediation does not stop you from going to court.
20. Applicable law and disputes
These Terms of Sale are governed by French law. This does not deprive consumers of the mandatory protections of the law of the country where they live. Customers in the United Kingdom keep their rights under UK consumer law and may bring proceedings in the courts of the part of the UK where they live.
21. Changes
We may update these Terms of Sale. The terms that apply to an order are those in force when it was confirmed. The last update date is shown at the top of this page.
22. Contact
Maison Tavelle – COMMERCE DE GROS OCEAN INDIEN (CDGOI.SARL)
La Découverte, 18 rue de la Liberté
97438 Sainte-Marie
France
SIREN: 944 235 886
SIRET (registered office): 944 235 886 00016
EU VAT number: FR83 944 235 886
Email: sap@maisontavelle.com
Phone: +33 6 34 95 99 01
Website: https://www.maisontavelle.com