Privacy policy

Last updated: 28 October 2026

This privacy policy explains how Maison Tavelle collects, uses, keeps and protects the personal data of visitors and customers of its online shop at https://www.maisontavelle.com. We process personal data transparently and in line with the applicable law. This includes the EU General Data Protection Regulation (GDPR) and the French Data Protection Act. For customers in the United Kingdom, it also includes the UK GDPR and the Data Protection Act 2018.

1. Data controller

Maison Tavelle – COMMERCE DE GROS OCEAN INDIEN (CDGOI.SARL)
La Découverte, 18 rue de la Liberté
97438 Sainte-Marie
France

SIREN: 944 235 886
SIRET (registered office): 944 235 886 00016
EU VAT number: FR83 944 235 886

Email: sap@maisontavelle.com
Phone: +33 6 34 95 99 01
Website: https://www.maisontavelle.com

2. Personal data we may collect

Identity data: first name and surname.
Contact data: billing address, delivery address, email address and phone number.
Order data: products ordered, order history, returns, exchanges and refunds.
Payment data: information needed to process and follow up transactions.
Technical data: IP address, browser type, device, technical logs and connection data.
Customer service messages: the content of your messages and the information needed to deal with them.
Preferences: your cookie choices and, where relevant, marketing preferences.

We only collect the data needed for the purposes described in this policy.

3. Payments

Payments are handled by secure payment providers. Maison Tavelle does not store your full card details. These providers process the data needed to validate transactions, prevent fraud and handle refunds under their own privacy policies.

4. Why we use your data

To record, prepare and fulfil your orders.
To arrange delivery and track parcels, including customs clearance for UK deliveries.
To process payments and refunds.
To handle returns, exchanges and complaints.
To answer your customer service requests.
To keep our shop secure and prevent fraud.
To meet our accounting, tax and legal obligations.
To improve the site and measure its audience and our advertising, where allowed and in line with your cookie choices.
To send marketing communications where we have a valid legal basis.

5. Legal bases

Contract: orders, payments, delivery, returns and refunds.
Legal obligation: keeping accounting records and meeting tax, customs and regulatory obligations.
Legitimate interest: site security, fraud prevention and defending our rights.
Consent: certain cookies, advertising technologies and marketing messages, where consent is required. You can withdraw it at any time.

6. Who receives your data

Shopify: hosting and operation of the shop.
Payment providers: processing and securing transactions.
Carriers and logistics providers: preparation, shipping, customs clearance and delivery.
Technical providers: maintenance, security and operation of the site.
Analytics and advertising services (such as Google), where used and in line with consent rules.
Competent authorities, including tax and customs authorities, where the law requires it.

We do not sell your personal data.

7. How long we keep your data

We keep personal data only as long as needed for the purposes it was collected for and to meet legal requirements: order and customer data for the duration of the business relationship and any claims; accounting records for the legal retention periods; payment data for the transaction and any dispute period; cookies for the periods set by law and your consent settings. After that, data is deleted or anonymised.

8. International transfers

Some providers may process data outside the European Economic Area or the United Kingdom. When this happens, transfers are protected by an adequacy decision or appropriate safeguards, such as standard contractual clauses. Contact us for more information.

9. Cookies

We use strictly necessary cookies, and where you allow it, audience measurement, personalisation and advertising cookies. Non-essential cookies are only set after your choice. You can accept, refuse or change your preferences at any time in the consent tool on the site. Refusing non-essential cookies does not prevent you from using the shop.

10. Your rights

Depending on your situation, you have the right to access, correct, erase or restrict your data, to data portability, to object to certain processing, and to withdraw your consent. You can object to direct marketing at any time. To use your rights, email sap@maisontavelle.com. We may ask for information to confirm your identity when needed.

You can also complain to a supervisory authority:

France: Commission nationale de l'informatique et des libertés (CNIL) – www.cnil.fr
United Kingdom: Information Commissioner's Office (ICO) – ico.org.uk

11. Security

We use appropriate technical and organisational measures to protect personal data against loss, unauthorised access, disclosure, alteration or destruction. Access is limited to the people and providers who need it. No electronic system can guarantee absolute security.

12. Children

Our site is not intended to knowingly collect personal data from children. If you think a child has given us personal data, please contact us.

13. Changes to this policy

We may update this policy. The date at the top of this page shows the latest revision.

14. Contact

For any question about this policy or your personal data: